Effective Date: July 22, 2025
1. Introduction
Surface Technologies, Inc. ("Surface," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Contact Information:
Surface Technologies, Inc.
120 Clifton Pl
Brooklyn, NY 11238
Email: hello@surface-ai.io
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, job title
- Account Information: Username, password, account preferences
- Billing Information: Payment method details, billing address (processed through secure third-party payment processors)
- Communication Information: Records of your communications with us, including support requests and feedback
2.2 Technical Information
When you use our services, we automatically collect:
- Usage Data: Information about how you use our platform, including features accessed, time spent, and user interactions
- Device Information: IP address, browser type, operating system, device identifiers
- Log Information: Server logs, error reports, performance data
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Website Optimization Data
Through our platform services:
- Performance Metrics: Conversion rates, user behavior patterns, A/B test results
- Website Data: Information about website variations, user cohort data, optimization outcomes
- Analytics Data: Aggregated and de-identified data about website performance and user interactions
2.4 Third-Party Information
We may receive information about you from:
- Business partners and integration partners
- Public databases and social media platforms
- Marketing and analytics service providers
3. How We Use Your Information
We use your information to:
3.1 Provide Our Services
- Operate and maintain our website optimization platform
- Process your account registration and manage your account
- Provide customer support and respond to your inquiries
- Process payments and manage billing
- Deliver training and implementation services
3.2 Improve Our Services
- Analyze usage patterns and platform performance
- Develop new features and functionality
- Conduct research and analytics
- Troubleshoot technical issues
- Enhance user experience and platform effectiveness
3.3 Communication
- Send service-related notifications and updates
- Provide marketing communications about our services (with your consent)
- Respond to your comments, questions, and requests
- Send administrative information about your account or our services
3.4 Legal and Business Purposes
- Comply with legal obligations and regulatory requirements
- Protect our rights and property
- Prevent fraud and ensure platform security
- Enforce our terms of service
- Support business operations and corporate transactions
4. How We Share Your Information
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Payment processing
- Customer support
- Analytics and marketing
- Security and fraud prevention
4.2 Business Transfers
In connection with any merger, sale of assets, financing, or acquisition of our business, your information may be transferred to the acquiring entity.
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate potential violations of our terms of service
4.4 Aggregated Data
We may share aggregated, de-identified data that cannot reasonably be used to identify you for:
- Industry research and analysis
- Business development purposes
- Marketing our services
Important: We will never share client-specific data or identifying information without explicit written consent.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Achieve the purposes described in this Privacy Policy
Specific Retention Periods:
- Account information: Until account deletion plus 90 days
- Usage and analytics data: 3 years from collection
- Support communications: 5 years from last interaction
- Billing records: 7 years as required by law
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Access and Portability
- Request a copy of the personal information we have about you
- Request data in a portable format where technically feasible
6.2 Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your account information through your account settings
6.3 Deletion
- Request deletion of your personal information (subject to legal retention requirements)
- Delete your account and associated data
6.4 Restriction and Objection
- Request restriction of processing of your information
- Object to processing based on legitimate interests
- Opt out of marketing communications
6.5 Exercising Your Rights
To exercise these rights, contact us at hello@surface-ai.io. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and advertisements
- Ensure website security and prevent fraud
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how users interact with our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.
8. Data Security
We implement appropriate technical and organizational measures to protect your information against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Alteration or misuse
- Other security threats
Security Measures Include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
- Incident response procedures
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
Our services may involve transferring your information to countries outside your residence, including the United States. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by regulatory authorities
- Other approved transfer mechanisms
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
Note: We do not sell personal information as defined by the CCPA.
12. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 6 above.
Legal Basis for Processing:
- Contract performance: To provide our services
- Legitimate interests: To improve our services and communicate with you
- Legal compliance: To comply with applicable laws
- Consent: For marketing communications (where required)
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:
- Post the updated Privacy Policy on our website
- Update the "Last Updated" date
- Provide prominent notice of material changes
- Obtain consent for changes where required by law
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Surface Technologies, Inc.
120 Clifton Pl
Brooklyn, NY 11238
Email: hello@surface-ai.io
For European residents, you also have the right to lodge a complaint with your local data protection authority.
Last Updated: July 22, 2025
